Frequently Asked Questions2022-10-03T18:17:16+00:00


What is meant by “at brands’ discretion”?2022-09-29T00:35:58+00:00

At Brands’ Discretion refer to restrictions made by the brand in question that won’t allow members to order another one of their coupons within a certain period of time, whether it’s the same coupon or a different coupon.

Why can’t I see any coupons?2022-09-29T03:41:12+00:00

If you can’t see any coupons, you will need to have JavaScript enabled in your browser. This issue can be resolved by using the steps that apply to your browser on the following Google support link:

How much do the coupons cost?2022-09-29T00:23:31+00:00

There are no costs associated in ordering coupons; the coupons are free. All you have to do is register and select the coupons you wish to print or to receive in your mailbox.

Where can I redeem my coupons?2022-09-29T00:22:18+00:00

The coupons are available to use at all grocery stores and pharmacies in Canada, with some exceptions.

Am I able to print more than 1 coupon per product?2022-09-29T00:21:31+00:00

Each coupon is available only once per household. If there is more than one coupon listed for a single product, you may print one of each coupon.

Am I able to come back for more coupons after I have already printed some?2022-09-29T00:21:00+00:00

Yes, you can print as many coupons as you like as long as you don’t request the same coupon more often than permitted (at brands’ discretion).

How long is each coupon online for?2022-09-29T00:17:04+00:00

It usually takes 5-7 business days to receive the coupons by mail, depending on Canada Post and their delivery schedule for your area. Please note while we make every effort to ensure address accuracy and fulfillment into the postal service, we are not responsible for lost, late, misdirected, or damaged mail.

Why are some of the coupons I’ve chosen listed as unavailable?2022-09-29T00:15:50+00:00

You can only order a coupon once during a specified period of time. This period of time is at brands’ discretion.


What do I do if I have forgotten my password?2022-09-29T03:13:02+00:00

If you have forgotten your password please click here:
Please enter the email address you used when you registered at and we will send your password to that address.

How can I modify my password?2022-09-29T03:11:49+00:00

If you would like to change your password you will need to sign into your account to modify your profile. After signing in, on the top right corner of the home page, you will see the ‘Modify Profile’ button. After clicking here, in ‘Edit your Profile’ at the bottom it will ask you if you want to change your password – at this point you may modify your password.

How can I change my e-mail address?2022-09-29T03:11:12+00:00
If you would like to change your email address you would have to register a new account with the new address. To register a new account please click here: If you would like your previous email address to be removed from our list please click here:
How can I update my contact information or modify my profile?2022-09-29T03:10:15+00:00

All your information can be updated via your profile page.


Where can I make a comment about

Please click on the “Contact Us” link located at the bottom of each page and we will be pleased to pass on your comments to the appropriate person. We value your comments tremendously – both the good and the bad – and we’ll be sure to take them into account as we work to give you the best experience possible.

Where can I make suggestions for products I would like to see on

Please click on the “Contact Us” link located at the bottom of each page and send us a message. We take feedback from our user community very seriously, and we’ll take the time to see whether we can answer your request.


What if my UPC is invalid?2022-10-03T18:16:10+00:00

Manufacturers provide us with a list of acceptable UPC’s. If your UPC on your receipt does not match what we have been provided, you will see the UPC Invalid message. Please send us your UPC and we will see if it can be added.
If you feel confident you bought the right product contact us and we will help solve the issue.

Can I use the same offer at different retailers?2022-10-03T18:15:47+00:00

Most offers are available at all retailers. You can load it to your wallet to multiple retailers but once you claim it once, you will not be able to claim it at another retailer.

My receipt is not being accepted?2022-10-03T18:15:03+00:00

There are a few reasons why this could be happening and the system should indicate why,
Here are a few common reasons:

  1. Wrong retailer – please ensure that the receipt uploaded is from the same retailer you have chosen as your retailer wallet.
  2. UPC Invalid – Manufacturers provide us with a list of acceptable UPC’s. If your UPC on your receipt does not match what we have been provided, you will see the UPC Invalid message. Please send us your UPC and we will see if it can be added.
  3. Already Claimed – you have already claimed this offer to the maximum number of times allowed.

We highly encourage you to try again and if you still have difficulties a second time , please contact us and we will help you.

Can I upload a receipt from a computer?2022-10-03T18:14:38+00:00

At this time, upload is to be done from a mobile device.

How do I upload a receipt?2022-10-03T18:19:23+00:00

After you load offers to your wallet, you will be asked to select the offers you wish to redeem to earn CashBack. Once you complete this step, you will be asked to take a picture of your receipt. You may be asked to give access to your camera to do so. Take a picture as clearly as possible of your receipt and the items you purchased. Capturing the items is the most important part. If you feel good with your picture , press “ Finish”. If not “Cancel” and try again. Remember, if you can not read your picture, we will not be able to either. Within a minute our system will automatically validate your offers and let you know how much you have earned.

Where can I use CashBack?2022-10-03T18:18:37+00:00

Our CashBack solution is available at the following Canadian retailers: Walmart, Jean Coutu, Loblaws, Provigo, Maxi, No Frills, Real Canadian Super Store, Atlantic Super Store, Independent Grocer, and Rexall. We are looking to add more stores where receipts are clear and your experience using our system will be great.


How will I be paid?2022-10-03T18:22:13+00:00

We currently offer two ways to get paid. If you accumulate $10 in your account, we can send the money through Interac and a simple bank e-transfer. The banks charge us fees for this so we can only sustain this option at $10. The other way is PayPal. If you do not have a PayPal account, do not worry. You will receive clear instructions by email once you have earned money. If you do have a PayPal account you will be prompted to enter your PayPal email in your profile, so that money will be placed directly into your account.

How do I get my PayPal money to my bank account?2022-10-03T18:21:53+00:00

In PayPal, you can transfer money to yourself or click on the Send/Request tab to send the money in other ways.

Is there a minimum amount needed to withdraw from PayPal?2022-10-03T18:21:34+00:00

This seems to vary from person to person but the most common amount seems to be $15.00.

How does Interac work?2022-10-03T18:21:07+00:00

You accumulate a minimum of $10.00 in your account. We need to have that minimum to cover the bank fees. ( there will be no fees for you) You will be emailed instructions on how to add the money to the bank account of your choice. This is exactly like receiving an e-transfer from a friend


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